At Theme Canal, we recognize the significance of maintaining our ever-expanding catalog of files, ensuring they remain up-to-date. We understand that this endeavor has sometimes posed challenges, occasionally leading to a less-than-ideal customer experience. Rest assured, we are fully committed to enhancing this aspect of our service.
To address this issue and enhance your experience, we are delighted to introduce a new feature: the “REQUEST UPDATED VERSION” button, now available on all our products!
Here’s how it works:
- Submit Your Request: With a simple click of the “REQUEST UPDATED VERSION” button, your request will be swiftly added to our queue.
- Confirmation Email: You will promptly receive a confirmation email confirming that we have successfully received your request.
- Update Notifications: Once we have successfully updated the file to the latest version and it becomes available, you may receive an additional notification informing you of the update.
- Please note that in cases of high request volumes, we may not respond individually. We encourage you to check our Latest Updates regularly for the latest information.
- Retrieve Your Updated File: At this point, you can conveniently redownload the updated file from your Account Downloads area. Pro Members also have the option to access it directly from the product page itself, ensuring a seamless and efficient process.
This enhancement has been thoughtfully designed to expedite the delivery of essential updates to you, our cherished customers. Your feedback and requests are of immense value to us, and this new feature ensures that you receive the updates you need promptly.
We deeply appreciate your understanding and collaboration as we work tirelessly to improve your experience and deliver the best service possible. If you have any questions or require further assistance, please do not hesitate to contact us. Your satisfaction remains our utmost priority.