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We’d love to hear from you!

Typical response time: 24–48 hrs (often sooner).

Before opening a ticket

Our systematic support email isn’t directly monitored. Please reply to your ticket directly within this portal so we see it.

Please review the information below to avoid delays and ensure a faster resolution.

Technical Help

Screenshots or a short screen recording are required.

We provide general guidance on plugin/theme install & activation. We don’t typically offer product-specific debugging.

Screenshots can be uploaded directly to your ticket. For screen recordings, share a link using a service of your choice such as File.io, Dropbox, or Google Drive. Without visuals, we can’t help.

License Keys

Not provided unless explicitly stated on the product page.

Files work without keys; keys are for auto-updates or author support.

We ship clean, working files as released by the vendor; premium vendor services (e.g., cloud updates, remote activation, priority support) require the author’s valid license.

Refund Requests

Screenshots or screen recordings are required for refund review.

Refunds are only granted if the file(s) are proven to be non-functional.

Refer to the Before you buy section on each product page.

File Updates

Support ticket not required for file updates.

Please use the Request Update form on the product page — it’s faster than tickets.

Learn more about keeping files current here.

New Theme/Plugin Requests

Low priority • Product URL required

We consider cost, reviews, demand, and licensing. Our priority remains critical support and maintaining the current catalog.

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