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WooCommerce Smart Refunder

$10.00

Empower your customers to request refunds directly from their My Account screen.

  • Current version: 1.7.0
  • Updated on: April 4, 2022
  • Author/Publisher: WooCommerce

Instantly download the ‎WooCommerce Smart Refunder plugin at a large discount, with 1 year of updates. No coupon code required, just “Add to cart”!

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We are not associated with or endorsed by WooCommerce in any way. These products are developed by the listed Publisher/Author and its affiliated developers and are released under GPL license.

All of our WordPress & WooCommerce Themes, Plugins and Extensions are available under the GPLV3 License. If you need support and automatic updates, please consider purchasing them directly from the author.

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How to Update:

We recommend that you install the Easy Theme and Plugin Upgrades plugin. You can download it for free on the WordPress plugin directory or through your plugins search dashboard.

Install and activate the Easy Theme and Plugin Upgrades plugin. Once activated, you can update any theme/plugin safely by simply uploading a .zip file.

  1. Download the latest .zip file for the plugin/theme on Theme Canal.
  2. Log into your WordPress website.
  3. Go to “Plugins” (or “Themes”) > “Add New.”
  4. Click the “Upload Plugin” (or “Upload Theme”) button at the top of the page.
  5. Select the .zip file with the updated version of the plugin/theme.
  6. Click the “Install Now” button.

While upgrading, a backup copy of the old theme or plugin is first created. This allows you to install the old version in case of problems with the new version.

WooCommerce Smart Refunder

Instant and Painless Refunds

WooCommerce Smart Refunder removes pain from the refund process – both for customers and store owners.

With WooCommerce Smart Refunder:

  • Customers can request a refund from My Account – easy, quick and complete
  • Customer get instant refunds if store owners opt in and the payment gateway supports it
  • Store owners can see refund requests in WooCommerce and process them manually, if instant refunds are unavailable
  • Store owners can issue cash refunds or store credits (need a separate plugin Smart Coupons)
  • Customers can request full or partial refunds
  • Order and pricing details are available for review
  • The process is quick, simple and automated

A refund means you’ve lost a customer. Delay and complications could lose them forever

Digital / Downloadable ProductsIf you are selling virtual products, digital goods or subscriptions – the refund process can be fully automated with WooCommerce Smart Refunder. Customers request a refund and get it instantly.

Cash Refunds or Coupons

If you have chosen to provide coupons for refunds, and customers want them, a new coupon is emailed instantly.

Physical ProductsIf you are selling physical products or a gateway that doesn’t support refunds, Smart Refunder allows customers to request refunds from My Account and shows refund requests to you in WooCommerce. You then process them manually and complete refund requests. This saves you time since all required details are available at your fingertips.

Typical Refund Process

  • Unhappy Customer contacts support team via email/chat/phone
  • The customer gives order/product details and asks for a refund
  • The store owner looks into the request, verifies the order in WooCommerce and the payment
  • If the store owner cannot find the transaction, more details are requested from customer
  • Once transaction details are confirmed, the store owner logs into PayPal (or chosen gateway) website
  • Store owner locates the transaction and issues a refund, then replies to a customer that a refund has been issued

This process could take hours to days, depending on how quickly support requests are processed. It’s never a pleasant experience for the store owner or customer.

Smart Refunder Process

  • Customer logs in to My Account area and locates the order for a refund
  • Customer completes refund request form, mentioning reason and amount of refund
  • Status of the order changes to “refund-requested”
  • Based on settings and payment gateway compatibility, an instant cash refund or coupon is issued
  • If the instant refund is not allowed/possible, the store owner can manage the refund from WooCommerce
  • Processing the refund, the store owner can accept or reject refund, issue full or partial refund, and can also send a message to the customer.
  • Both customer and admin get email notifications of all updates
  • Order status changes to “refunded” once processed

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