TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

$8.00

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

  • Current version: 1.7.26.1
  • Updated on: April 22, 2022
  • Author/Publisher: CodeCanyon

Instantly download the TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System plugin at a large discount, with 1 year of updates. No coupon code required, just “Add to cart”!

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folder-important Important Information

We do not provide any license keys or product support.

We are not associated with or endorsed by CodeCanyon in any way. These products are developed by the listed Publisher/Author and its affiliated developers and are released under GPL license.

All of our WordPress & WooCommerce Themes, Plugins and Extensions are available under the GPLV3 License. If you need support and automatic updates, please consider purchasing them directly from the author.

All downloads expire 1 year after purchase with the exception of all files associated with a Theme Canal Pro™ Membership. For further clarification, please see our F.A.Q.

Disclaimer: We do not claim to be developer of this plugins and this club is not for commercial purpose. We only collect admin fees to meet our hosting and other expenses.

How to Update:

We recommend that you install the Easy Theme and Plugin Upgrades plugin. You can download it for free on the WordPress plugin directory or through your plugins search dashboard.

Install and activate the Easy Theme and Plugin Upgrades plugin. Once activated, you can update any theme/plugin safely by simply uploading a .zip file.

  1. Download the latest .zip file for the plugin/theme on Theme Canal.
  2. Log into your WordPress website.
  3. Go to “Plugins” (or “Themes”) > “Add New.”
  4. Click the “Upload Plugin” (or “Upload Theme”) button at the top of the page.
  5. Select the .zip file with the updated version of the plugin/theme.
  6. Click the “Install Now” button.

While upgrading, a backup copy of the old theme or plugin is first created. This allows you to install the old version in case of problems with the new version.

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

  • Ticket System
    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views
    • 3 Built in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documentented

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TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
$8.00